and webinars bring leading experts
to your office
A recording of this 07/15/2008 live audio conference is now available for purchase.
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Audio Conference |
The Secrets to Achieving Customer Loyalty and Repeat Business
Learn how to better understand and invest in your best source of sales growth—your existing customers.
Having a loyal customer base that returns again and again is critical to your long-term success. Sadly, too many organizations concentrate on wooing new customers but don’t take the necessary steps to ensure they return. That’s what this audio conference is all about—creating fiercely loyal customers who add value to the bottom line.
This easy-to-digest hour is packed with the winning qualities and practices shared by all first-rate customer service providers. Your definition of loyalty will quickly expand as you learn how to maximize key components of your service program to build solid customer relationships and repeat business. Learn how to get your loyalty program off the ground fast, reach out to customers after the sale, capitalize on opportunities to let customers know you care and much more. Enroll in this audio conference and learn new skills, tactics and approaches for transforming a one-time sale into a lifelong customer.
Here’s some of what you’ll learn:- Satisfaction, market share and repeat buying are good, but they aren’t loyalty—what’s the difference?
- The elements of customer loyalty
- What factors really drive repeat business—and why
- How to begin your loyalty campaign in 10 seconds or less
- Two can’t-miss ways to earn loyalty
- Simple ideas with huge payoffs: Use these little touches to go a long way
- Behaviors to practice to keep your customers coming back
- How effective post-sale follow-up works—and the message it sends your customers
Just $249
* CDs are available 14 – 21 days after the event.
Professional Skills
1-800-867-4340
1.Train as many people as you like.
Your registration fee covers one conference phone-line or webinar connection. Any number of people can join you or listen in
… 1 … 10 … your whole department. It’s up to you!
2. You don’t have to leave your office.
The entire “conference” is conducted from the convenience of your desk or meeting room.
3. No fancy technology required.
A high-speed Internet connection and/or a speakerphone is all the equipment you need. Just dial in, login and start learning.
4. No wasted time.
Our compact, one-hour sessions fit into the busiest of schedules. In no time, you’re back on the job
using the wealth of relevant information you gained.
5. Gain the insights and views of leading experts.
Our trainers are hand-picked for their knowledge, experience and ability to deliver an enormous number
of drilled-down skills in a short period of time.
6. You have nothing to lose.
Give us an hour and we’ll show you just how effective SkillPath audio conference and webinar training is. We promise
you’ll be satisfied—even jazzed—about the new learning experience. Or your money back.
YOUR SATISFACTION
IS GUARANTEED!
If you’re not happy, we’re not happy. Go back to work and apply the techniques you learned in our program. If you’re not absolutely delighted with the results you achieve, write to us right away. We’ll issue you a refund or arrange for you to attend another SkillPath audio conference/webinar without paying another penny. It’s that simple!
