ADVANCED SUPERVISORY SKILLS
In this seminar you'll learn...
How your supervisory role can positively impact your department, your entire organization and the bottom line
Just what it takes to communicate ... whether you´re speaking, drafting a memo or writing e-mail ... with unmistakable power and clarity
The 21st century tactics and strategies to manage individual and team performance
The winning supervisors´ way to conceive, plan and execute meaningful goals
And much more!
This is supervision beyond "been there, done that" thinking. You won´t find the same old supervisory fundamentals or management basics you´ve already fine-tuned in your career. Instead, this program exposes you to the best, brightest and most up-to-date thinking in developing yourself into a top-notch supervisor, and gives you the tools to go out and make a difference for your organization.
WORKSHOP AGENDA
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Program hours: 9 a.m. – 4 p.m.
Supervision is your chance to lead and make a difference
How to understand what leadership is ... and what it isn´t
You may be the supervisor, but who´s really leading your group?
To think supervision, think like a leader
Right decision, wrong time: Techniques for improving your timing
How to build the strongest team from the start
9 objectives that every successful supervisor must fulfill
How to develop the "next" supervisor within your team
Ways to foster profitable risk taking among your team members
Stop trying to perform "management" and start managing performance
Common roadblocks on the path to spreading decision-making responsibilities
The successful supervisor´s way to encourage competence, accountability and results
5 requirements for team member empowerment
How to root out the actual causes of poor performance
What to do when you have to discipline
How to become less of a doer and more of a delegator
Become the coach your team needs to be a winner
Tips and tactics for documenting employee performance
How to streamline your discipline documentation process
Why performance reviews are undermining your team ... and what to do instead
Communication: A key component of your supervisory success
What it takes to develop a more effective supervisory voice
Proven ways to start using the language of values
How to communicate your vision more effectively
6 characteristics of successful communicators
The conviction-communication link that´s vital to every exchange
How to use the productive power of praise
The 4 foundations that support all competent communications
How to reach out, make people feel good and inspire others
5 components of clear and effective communication
Change brings opportunities ... if you´re ready and know how to handle it
How to view change and explain it to your team members
Organizational change and what it means to your supervisory efforts
Strategies for communicating change, from start to finish
How to deal with negativity in the face of inevitable change
5 factors involved in changing behavior
How to set the stage and direct your group through change
Crisis isn´t spelled P-A-N-I-C: How to deal with the problem
Steps to speed up the change process and work through it faster
Learn to integrate your team´s efforts throughout the organization
Be the bridge between your team and the organization
The right presentation styles can take your team a long way
How to supervise content creation for your company-wide presentations
Good delivery design and effective communications
Communicate how your team´s work impacts the company, customers and your lives
How to become a strategic-partner supervisor
5 characteristics that will bring allies your way
Advanced supervisory tactics for handling problem team members
How to discover the true causes of a team member´s destructive attitude
Productive ways to resolve internal team conflicts
How to develop the best offense when your people are defensive
Ways to work through an employee´s poor attitude
Strategies for face-to-face meetings that produce the results you need
How to more effectively neutralize anger, negativity and burnout
Options for finding new answers to old problems
What to do when your only choice is discipline
How to determine your direction and set a plan for getting there
What it will take to become the supervisor you want to be
Avoid the common misconceptions about planning and strategy
Learn the difference between strategic planning and strategic thinking
How to create team values through your own example
Supervisory skills that the changing work world will demand
How to strategize your own supervisory advancement
Vigilance, perseverance and other characteristics for making your reality their reality
US/Canada:
1-800-867-4340
United Kingdom:
0800 968254
Australia:
1 800 145 233
New Zealand:
0800 447 299
or e-mail us at:
onsite@skillpath.net
1-800-867-4340
United Kingdom:
0800 968254
Australia:
1 800 145 233
New Zealand:
0800 447 299
or e-mail us at:
onsite@skillpath.net
