TROUBLESHOOTING AND MAINTAINING THE MACINTOSH®
In this seminar you'll learn...
What to try first when diagnosing and troubleshooting
How to save money by upgrading your current system
Simple steps to keep performance problems at bay
Networking "how-to´s"
And more
Troubleshooting and maintaining your Mac® doesn´t have to be a hit or miss proposition. In this intensive two-days of training reinforced with hands-on practice, you´ll get an in-depth look at the operating system and the individual components most likely to fail. Our pros will show you tested, step-by-step techniques for isolating tricky problems and make repairing and upgrading your Mac® almost as easy as operating one.
WORKSHOP AGENDA
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Day one: 9:00 a.m. – 4:00 p.m.
Mac® anatomy: Identify the hardware that´s common to all computers and find out just what makes a Mac "different"
An overview of the Macintosh® family of computers
Go inside the Mac to understand its components and their functions. We´ll cover: The Central Processing Unit (CPU); hard drive; motherboard; RAM and ROM; expansion slots; I/O ports; power supply; modem; CD-ROM; bus architectures; keyboard; monitor
Identify, remove and install the major components inside a Mac
Understanding the differences among the various Macintosh models and designs, including iMac®, G3 and G4 systems
How to recognize the differences among cabling and pin configurations for hassle-free connection of peripherals
Understanding switches, chips, cards and other electronic components
Troubleshooting basics
The essential hand tools and test equipment you´ll find in every Mac repair kit
The safety precautions you should take when upgrading or troubleshooting a Mac
Step-by-step procedures and techniques for disassembling any Macintosh
Understanding the P.O.S.T. routine, startup sequence, chimes of death and other built-in system tools to test for and diagnose problems
The first things to try when your Mac acts up and what to consider if the computer won´t start at all
How to tell whether you´re dealing with a software or a hardware problem—and tips for isolating problems quickly
Troubleshooting hardware
Understanding the various types of memory, their functions and common problems
How to locate and replace bad memory chips
Learn how to speed up the boot process by disabling the memory tests
How to install additional RAM to maximize your productivity and utilize new software
Understanding and troubleshooting the Universal Serial Bus (USB)
How to identify incompatible or defective hardware
Processors and how to upgrade them
How to select and install expansion cards
Understanding the SCSI, FireWire® and USB interfaces and how to deal with common input/output problems
Understanding the differences among monitor sizes and resolutions and other factors you must consider before upgrading your video system
How to use a second monitor to extend your desktop
Symptoms that indicate a battery problem that´s interfering with Parameter RAM (PRAM)—and how to fix it
Troubleshooting and fixing common keyboard flare-ups
Determining what the most cost-effective upgrade options are for your Mac
Important procedures to follow before attempting any upgrade
Troubleshooting the storage media
Tips for troubleshooting, defragmenting, optimizing and repairing hard drives
How to recover lost data, reconstruct damaged files and correct disk errors
Internal or external? How to choose which to use when you need to add or replace a hard drive
How to use the FireWire® port and Target Disk mode to transfer data between two Mac®s at 50 MB/sec
Installing and troubleshooting CD-ROMs
An overview of the tape drives available for Macs, including effective backup strategies for protecting your data from a hard disk crash
Understanding the various types of removable storage drives available, including Zip®, Jaz®, ORB™ and DVD-RAM drives
How to avoid making "coasters" with your CD burner
The advantage of using CD burner software instead of Apple®´s Disc Burner
Day two: 9:00 – 4:00 p.m.
Troubleshooting software
Learn how the Mac operating system works
How to eliminate the blinking question mark
Learn the differences among valid, blessed and active system folders
A comparison of the various types of diagnostic software packages available—and why they don´t find every corrupted file
How to repair, reinstall and perform a clean install of the Mac OS
Learn how to update your Mac OS without losing any of your valuable data
How to replace selected components, such as a corrupted Finder™, without a complete reload
Take a guided tour of the Extensions folder to find out which ones you need and which you can turn off
Troubleshooting and preventing Extension conflicts
Common system error messages—what they mean and how to eliminate them
Know how and why to update firmware
A checklist for upgrading your operating system and the fundamental differences between system versions
Troubleshooting networks
Network cabling fundamentals—and tips for keeping cable and connector problems to a minimum
Setting up peripherals and other resources to be shared on a network
Problems that are common to a networked system—and how to pinpoint and solve them
Setting up your Mac to run on an Ethernet® network
How to lock the TCP/IP control panel to keep unauthorized users from making changes
Using TCP/IP to share files over the Internet and why this is a security risk
Troubleshoot and manage all your networked Macintosh® computers from a single location with Apple Remote Desktop™ (Apple Network Assistant)
How to rebuild desktops and shut down and restart machines anywhere on your network, all without leaving your office
Generate reports that track system information such as RAM, serial numbers, hardware settings, installed software and network performance
Preventive maintenance
How to choose virus protection software and understand the differences among viruses, worms and Trojan horses
The effects of radio waves, static electricity, heat and other environmental factors on your Mac®
Routine maintenance steps you can take to keep trouble at bay
How to properly conduct a routine cleaning of your Mac and its components
Tips for keeping your mouse or trackball in top working condition
Organizing and managing your fonts
Diagnosing and fixing common printer problems
Migrating to OS X
How to avoid major problems when you transition from OS 9 to OS X
Which Mac models support OS X and why certain Macs should not be upgraded
How to prepare your Macs for OS X, including partitioning your hard drive
Why OS X won´t work with AppleTalk® by default
How to repair your file system with the built-in File System Check tool
US/Canada:
1-800-867-4340
United Kingdom:
0800 968254
Australia:
1 800 145 233
New Zealand:
0800 447 299
or e-mail us at:
onsite@skillpath.net
1-800-867-4340
United Kingdom:
0800 968254
Australia:
1 800 145 233
New Zealand:
0800 447 299
or e-mail us at:
onsite@skillpath.net
