THE CONFERENCE ON HUMAN RESOURCES ISSUES

In this conference you'll learn...
Strategies and tips on what to do—and not do—if you suspect an employee might become violent
How to lawfully terminate employees with bad attitudes
What you need to do before and after an employee´s FMLA leave
New, innovative techniques companies are using to recruit talented go-getters ... even in a tight labor market!
And much more!
This special conference was designed for people who juggle the demands and high-stakes responsibilities of human resources every day—everything from hiring and firing to training, from performance reviews to discipline. It´s a convenient, low-cost way to get quickly up to speed on the latest HR skills, laws and practices you need to know to confidently navigate through the legal mine fields of human resources. With 15 practical sessions to choose from, we´re certain you´ll find information specific to your situation so you can succeed in today´s competitive, regulated and litigious business environment.

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OPENING SESSION: 9:00 a.m. – 9:35 a.m.—Bet you didn´t know you could do that! Little-known strategies innovative companies are using to hire, fire, discipline and manage employees ... without getting nailed in court!
TRACK ONE: New HR skills that will help you meet today´s workplace challenges
Session 1: 9:50 – 10:40 a.m.
Winning ways for getting the employees you need
Cutting-edge interviewing techniques that will help you screen out troublemakers and spot top performers
Can you really spot problem employees in the job interview ... avoid bad hires ... and still stay on the right side of the law? The good news is yes, you can—and you´ll discover how in this session. It addresses why asking the "right" questions is just as important as not asking the "wrong" questions, how to gain candid information in background checks, when to test and when to avoid testing completely and more. Topics include:
Your 4 important tasks during a job interview
The case for a well-planned, structured approach to interviewing (and why winging it is so dangerous)
The little-known problem with starting an interview with a complete description of the job
The 20/80 rule of interviewing—and what happens when you break it
Are you unknowingly promising job security when hiring? Beware—you could lose your right to terminate later
Session 2: 10:55 – 11:45 a.m.
Keeping your workplace from becoming a battleground
How to handle conflicts, confrontations and emotional situations with finesse
Every manager, sooner or later, will face employees who are impossible to work with, don´t show up for work or don´t do their jobs when they do show up for work. You may dread the confrontation ... but you can´t afford to simply "cope with" or "neutralize" the behavior. Join this session for a sensitive look at ways to address differences with emotional employees—without overreacting, backing down or saying something you´ll regret later. Topics include:
How to deal with troublemakers, creative excuse-makers and sick-leave dramatists
How to resolve conflicts without hurt feelings or damage to the relationship
How to keep your cool and stand your ground when confronting emotional employees
When you expect an employee to cry, yell, get angry or otherwise respond emotionally ... here´s help in choosing the best intervention technique
Avoid making these common but emotionally charged statements to employees at all costs—they´ll make matters much worse!
Session 3: 1:00 – 1:50 p.m.
Measuring performance
How to create (and use) performance reviews that will actually inspire better performance
You may cringe at the thought of a difficult performance review on the horizon. Yet failure to provide necessary negative feedback is unfair to the employee and could jeopardize your company´s legal defense should the employee be terminated later. This session will help you prepare for, confidently conduct and document performance appraisals and point out strategies for achieving mutually productive results—even with the most trying employee. Topics include:
The secrets to being both candid and constructive
How to choose the right performance appraisal system for your company
Why the annual performance evaluation is the worst place to bring up a problem
The key to documentation that will stand up in court
Nervous about a performance appraisal you suspect will be emotionally charged? Here´s a technique that will help
What to do when an employee becomes agitated, confrontational, verbally abusive or violent
Session 4: 2:05 – 2:55 p.m.
Constructive discipline
The latest on how to improve performance, change poor attitudes or—if you must—set the stage for a legally defensible termination
The disciplinary process is a powerful management tool ... if it´s handled correctly. Mistakes could create legal liability for you and your organization, resentment among other employees and result in the loss of an employee you didn´t want to lose. This session details why, when and how to use the disciplinary process to achieve your goals, without it backfiring or without incurring legal risk. Topics include:
Early intervention—the key to a successful outcome
How to address the good performer who comes in a few minutes late, stretches the lunch hour and frequently asks to leave early
Should you discipline for bad attitude?
How to decide when an employee´s actions and behavior warrant termination
The importance of measurement in correcting performance problems—it simply can´t be overemphasized
Session 5: 3:10 – 4:00 p.m.
Under the gun
Essential information on the prevention of, early detection of and response to workplace violence
With homicide the second leading cause of work-related deaths, managers must make the safety of employees a top priority. In this session, you´ll learn how far your duty extends in reporting violent behavior to the police and prospective employers, ways to screen out hotheads before you hire them, how to prepare for and conduct potentially explosive terminations and counseling sessions, and more. Topics include:
Could the ADA tie your hands in eliminating threats of violence in your workplace?
How and when to clearly notify employees of—and enforce—your policy of zero tolerance toward threats
The early warning signs that an employee could turn violent
What you, as a concerned manager, should do to provide a safe workplace for employees ... and what the law requires you to do
3 types of threats and their probable consequences
How to implement a crisis plan
TRACK TWO: How to keep your organization (and yourself) out of court
Session 1: 9:50 – 10:40 a.m.
Hiring—and keeping—top talent
The latest on recruiting, hiring and orientation: Legally sound and effective ways to get and retain the employees you want
In a labor market this tight, HR must work harder than ever to find and snag good talent. This session will help you attack recruitment and retention problems armed with bold techniques you can put to work immediately. You´ll learn what today´s work force expects, how to get more bang out of your recruitment budget, the elements of an internal hiring process that pays off and more. Topics include:
Today´s most creative and effective recruiting techniques
The pros and cons of using the Internet to enhance your staffing efforts
How to evaluate whether flextime, sabbaticals and other retention tools really pay off
The secrets to attracting and retaining IT and other high-demand professionals
Get completely up-to-date on the new, far-reaching impact the ADA has on your hiring practices
Employee orientation is much more than a "get-acquainted" session ... are you fully aware of your legal obligations?
Session 2: 10:55 – 11:45 a.m.
Danger zones
The 25 most common mistakes companies make that lead to lawsuits ... and how to avoid them
Why do managers and supervisors end up in losing court battles? In our expansive survey of court records and rulings, the same managerial mistakes cropped up over and over. This session will reveal what these legal "gotchas" are and detail proactive steps you can take to avoid them. Topics include:
High-tech privacy: Your legal obligations to employees both on and off the job
The secrets to handling the red-hot areas of termination
Sexual harassment and workplace dating: Steps to take to insulate your company from legal complications ... and avoid personal liability
Reference checking: Now it´s information you don´t divulge that can be held against you later
Session 3: 1:00 – 1:50 p.m.
HR´s Bermuda Triangle
How to sort out the confusing interactions of FMLA, ADA and Workers´ Comp laws
The next time an employee requests a medical, personal, military or family leave of absence, think twice. Recent court decisions have significantly redefined ADA, FMLA, Workers´ Comp and other absence laws much to the confusion of employers. This session will provide you with a legal framework to help you decide which requests to grant and deny, how much time off to provide, whether reasonable accommodations are required and more. Topics include:
What your leave obligations are now and how they´ll be changing in the near future
FMLA: Who it does and doesn´t cover ... and your rights as an employer
How to keep employees at work without violating the laws
How to keep a worker´s injury from mushrooming into a lawsuit—unraveling the overlapping provisions of ADA, FMLA and Workers´ Comp
Legally solid strategies for controlling absenteeism in spite of expansive federal and state laws
Session 4: 2:05 – 2:55 p.m.
Fending off harassment suits
What you can´t afford not to know about the "new" definitions of sexual harassment and hostile work environment
According to EEOC figures, sexual harassment and hostile work environment together are the #1 reason why employees file charges against employers. You may think you know how to ward off trouble in these areas, but look out—today´s courts may have already ruled yesterday´s information inaccurate. Attend this session for the very latest developments. Topics include:
How the definition of hostile work environment has expanded dramatically ... and what to do about it
What the courts have ruled about same-sex harassment—and how that affects you and your organization
How to scrutinize your internal policies in light of recent court decisions about discrimination based on sexual preference
New court decisions that affect the way you must screen, train and monitor for all forms of harassment
How new rules on manager liability in the area of harassment may put you on the legal firing line
Session 5: 3:10 – 4:00 p.m.
Firing for attitude
Learn how to legally free your organization from employees who can´t—or won´t—improve their attitudes
Statistics show that the number of wrongful discharge suits filed has doubled in the last two decades. Even more sobering is the fact that plaintiffs are winning many of these suits. In this session, you´ll learn how to terminate correctly—according to the new rules—and confidently assert your right as an employer to get rid of "bad apples." Topics include:
How to make a simple change in job descriptions that virtually insulates you from legal problems later
Attitude vs. performance: Learn how to deal with employees who demonstrate attitude problems even though they´re doing their jobs
How to keep careful, detailed records that prove you gave "fair warning"
When employees leave as a result of the disciplinary process ... follow these important guidelines
Important follow-up that´s required once you´ve dismissed a problem worker
TRACK THREE: Master the many roles of today´s HR professional
Session 1: 9:50 – 10:40 a.m.
How to get the respect you want
10 things you can do to increase the HR department´s credibility and effectiveness
In many companies, HR suffers from something of an internal image problem—a cost center, not a contributor to the bottom line. In this session, you´ll get valuable tips on what you can do to boost HR´s image and reputation and establish the HR department as a vital, credible and essential partner in moving the company forward. Topics include:
First things first: How to find out what upper management, line managers and the work force in general really think about HR
How to use public relations techniques to enhance HR´s image within your organization
How to develop and execute a powerful strategic plan that will have you concentrating on the important issues
Getting the word out: Ways to quantify and communicate HR´s contributions
Session 2: 10:55 – 11:45 a.m.
Train without pain
Tips, techniques and secrets for training that´s effective and memorable
As an HR trainer, you must continually push the envelope to keep training fresh and effective and keep learners motivated. Running out of ideas? This session will get your creative juices flowing. It´s packed full of invigorating ways to wake up learners, get participation from those who never participate, encourage lively discussion and turn your training sessions into "experiences" no one would think of missing. Topics include:
How to liven up training with interesting, meaningful and memorable anecdotes, quotations and examples
Sure-fire techniques to encourage participation from a reluctant audience
Learning games do work when you follow these often-ignored rules
High-tech training: How to know whether CD-ROM, computer-based training, distance training and other innovative methods are right for you
Session 3: 1:00 – 1:50 p.m.
Getting managers on your side
Before you´re subpoenaed ... how to make sure managers and supervisors aren´t inadvertently setting up your organization for litigation
What can you do about managers who don´t want your help, information or mediation—until it´s too late? Getting management to cooperate is an age-old HR problem but one with new, interesting and surprisingly effective solutions ... attend this session for all the details. Topics include:
Why "forcing" managers to do it your way is a plan doomed for failure
How to demonstrate sensitivity to the often-forgotten needs and agendas of line managers and why it´s important
All managers gripe sometimes ... but here´s how to respond when they´ve gone too far
What to do when one manager stirs the pot with "off-sides" criticism of company programs and practices
How to get managers´ input early on and head off nay-saying later
Session 4: 2:05 – 2:55 p.m.
Money matters
New ways to handle compensation, benefits, incentives and other perks so you get the most bang for your company´s buck
Here´s where you learn the latest techniques and strategies for establishing and managing an effective compensation system. You´ll pick up tips and creative ways to upgrade the quality of your work force while still keeping a close eye on the bottom line ... find out what questions you should be asking to guard against lawsuits ... and learn the best way to evaluate and improve your compensation system. Topics include:
Dollars and sense: How to make sure your company´s wage plan is effective
6 things you can do to make your life easier when it comes to benefits
Raises and bonuses: Strategies for determining what´s fair and what works
How to ease the sting of increased employee-paid benefits costs with inexpensive rewards or services that win loyalty
3 ways to minimize health care costs for your organization
Tangible and intangible rewards: How to get the kind of commitment that money can´t buy
Session 5: 3:10 – 4:00 p.m.
Too many hats, just one head?
Here´s how to better juggle your many roles and increase your effectiveness in each of them
As you manage the many responsibilities of your high-demand job, you probably feel like you´re being pulled in a dozen directions—and each new thing that comes along is more urgent than the last! In this session, you´ll learn how to powerfully manage your many duties in a way that not only gets results, but makes it look easy. Topics include:
"Urgent" vs. "Important": How to stay focused on your mission
Try this! The secrets, shortcuts and strategies of the HR gurus
Tapping into the power of the awesome "divide-and-conquer" strategy
Surprising insight into how you can get others to help you stay organized
The winning secrets to appearing confident and unflappable when you´re in the spotlight—no matter what!

On-Site
US/Canada:
1-800-867-4340

United Kingdom:
0800 968254

Australia:
1 800 145 233

New Zealand:
0800 447 299

or e-mail us at:
onsite@skillpath.net